Hi, I'm Pradeep Pansare

Technical Support Analyst & Software Engineer

Passionate about IT Operations, Cloud Technologies, and Software Development with expertise in Microsoft 365, AWS, and Full-Stack Development

👨‍💻 View My Work 📄 View Resume
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About Me

2+
Years Experience
90%
First-Call Resolution
40+
Knowledge Articles
24/7
On-Call Support

I'm a dedicated Technical Support Analyst at LanguageLine Solutions with a strong background in software engineering. Currently pursuing my Master's in Information Technology with a focus on Network Design & Security at Liberty University.

My experience spans from providing enterprise-level technical support to C-level executives to developing innovative software solutions. I specialize in Microsoft 365, cloud technologies, and have hands-on experience with AWS services, Elasticsearch, and modern development frameworks.

As a graduate of the prestigious CSin3 program at California State University, Monterey Bay, I bring both theoretical knowledge and practical expertise to solve complex technical challenges and drive operational excellence.

Work Experience

Technical Support Analyst
LanguageLine Solutions
September 2023 - Current | Monterey, CA

Providing comprehensive technical support to interpreters, customers, and corporate executives with a 90% first-call resolution rate.

  • Manage 10-15 daily tickets involving Microsoft 365, VPN, and user credential resets
  • Serve as Elasticsearch admin, developing dashboards for IT Operations and revenue analysis
  • Act as Aisera admin, monitoring AI bot interactions and maintaining knowledge base quality
  • Authored 40+ knowledge articles, contributing to over half of the total knowledge base
  • Participate in 24/7 on-call rotation for HVAC environmental monitoring in data center
  • Perform NOC monitoring, identifying anomalies and coordinating with vendor teams
Software Engineer Intern
ReadtheDocs (CTI-CodeDay)
June 2022 - August 2022

Developed and integrated Vale Linter Bot into CI pipeline for documentation quality assurance across 100K+ GitHub projects.

  • Created custom linting rules and .vale.ini configuration for editorial standards
  • Implemented Docker-based development environments for consistent testing
  • Collaborated with open-source maintainers on long-term CI integration
  • Automated detection of documentation inconsistencies using Python scripts
WordPress Developer (Volunteer)
Salinas Chinatown Dorothy's Place
January 2022 - May 2022 | Salinas, CA

Redesigned and modernized website architecture, significantly improving performance and user engagement.

  • Improved page load speed by 40% and mobile responsiveness score to 95%
  • Implemented donation feature resulting in 15% increase in monthly donations
  • Created modular HTML, CSS, and JavaScript components reducing update time by 30%
  • Launched volunteer sign-up platform generating 20+ new registrations in 60 days

Technical Skills

💻
Programming Languages
Java Python JavaScript SQL
🛠️
Technologies & Tools
Microsoft 365 ElasticSearch Docker TeamViewer BeyondTrust
☁️
Cloud & Systems
AWS (In Progress) Linux Operating Systems Database Management
🔒
Security & Certifications
Security+ (In Progress) Network Security VPN Management ElasticSearch Enginner IT Operations

Featured Projects

GetUpAndMove
Android Application
A comprehensive Android fitness application built with Java and Firebase, featuring payment integration and admin functionality.
Java Android Studio Firebase PayPal SDK
  • Integrated PayPal SDK for group payment functionality
  • Firebase backend for user data management
  • Separate admin panel for quote management
  • User authentication system
  • Successfully launched on Google Play Store
RecipeFinder
Web Application
A full-stack recipe discovery website with user authentication, advanced search functionality, and API integration.
Node.js JavaScript CSS Bootstrap PostgreSQL
  • Integrated 3 different APIs for recipe data
  • PostgreSQL database for data storage and retrieval
  • Advanced search functionality with category filters
  • User authentication and profile management
  • Responsive design with Bootstrap framework
Vale Linter Bot
CI/CD Integration
An automated linting solution for ReadtheDocs to improve documentation quality across 100K+ GitHub projects.
Python Docker CI/CD Vale GitHub API
  • Custom linting rules for editorial standards
  • Docker-based isolated development environment
  • Automated detection of documentation inconsistencies
  • Integration with ReadtheDocs CI pipeline
  • Open-source collaboration and code reviews